From AI Answers to Human Support
I designed a shared escalation rule for AI exchanges and negative article ratings, with a ticket offer for unresolved Tier Light issues.
Product designer working across interfaces, design systems, and code.
I turn complex workflows into clear interactions, from the overall structure to the smallest detail.
5 years in product designFlorence, Italy
Selected work
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04 projects
01/04
FLEXA
Connecting learning, skill assessment and career opportunities in one platform for POLIMI GSOM.
UX/UI design
View case study
02/04
GDA · Gruppo VéGé
Three reusable site structures for seven retail brands, built around a shared component library.
UX, information architecture & design-system structure
View case study
03/04
Electrolux Professional
Mapping hundreds of corporate pages into 10 reusable templates, carried through to responsive UI.
UX/UI design & template mapping
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04/04
Loro Piana
An authentication concept for shared boutique devices, concentrating verification on sensitive moments in the consultation.
Service design with the cybersecurity team
View case studyAI-forward designer · From individual practice to team capability
AI expands the possible.Design judgment gives it direction.
At Softec, I’m redesigning how the team moves from research to interface to code—turning my AI-augmented practice into a shared method for team enablement.
- 01DiscoveryResearch and feedback become shared memory for informed iteration.
- 02UXEvidence becomes flows, states and priorities before polish.
- 03UIRunning prototypes expose hierarchy, accessibility and edge cases early.
- 04Sync → DevelopmentDesign, feedback and code evolve around the same shared artifact.
EXPLORING DESIGN FRONTIERS
Experiments that push design into new territory.
Personal experiments with emerging technologies that expand my design practice.
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